Information Technology in Peru
Who Uses IT?
As noted in software development, the primary users of locally produced software in Peru are small- and medium-sized businesses. However, overall, the market for software, and IT in general, can be divided into corporate, non-corporate and government users.(35)
As of 1998, this segment included over 60 companies which have networks of 1,000 or more workstations, and a group of nearly 800 companies which have between 150 and 1,000 workstations. The majority of the Corporate users are in computer-intensive industries, such as finance, telecommunications and government.
The Corporate sector also includes the banking and manufacturing sectors. Some of the
more notable Corporate users include:
The late 1990s saw a growing interest in Enterprise Resource Planning (ERP) software in Peru among the larger corporate users. Industry experts see the greatest potential growth in ERP software among companies in the metalworking, foods, chemicals, beverages and mining sectors.(36)
This group includes small businesses with less than 150 computers, as well as the consumer, or home, market.
As noted in software development, small businesses tend to purchase customized applications including accounting, taxation, procurement, sales and entertainment. However, it was estimated in 1998 that 60 percent of Peruvian small businesses had not yet embraced computer networking.
The home PC market has shown the greatest growth rates in Peru, due to the tremendous potential market for growth. In 1998, it was estimated that only 6 percent of Peruvian homes had a PC and there were only 40,000 home users. Peruvian home users consider after-sales service a very important factor in their purchase decisions, however quality and price also play a role.(37)
According to Strategis, as of 1998, the government sector makes up 20 percent of software demand. The primary government users are SUNAT (Peru's analog to the U.S. Internal Revenue Service) and SUNAD (Peru's customs service). Microsoft notes that it has agreements with a few government organs, inclduing the Ministry of the Presidency and the Ministry of Labor to provide networking software and technical support. In addition, the Peruvian government, with World Bank assistance, is investing in hardware in public schools and colleges, thus expanding the market for software as well.(38)